Laws and Regulations

Our commitment

Isla del Encanto hotel is formally registered in the National Tourism Registry.

RNT: 30259/4719

Through our operating agency, Rodil Boutrous CIA LTD, we are certified in NTS AV01 – AV02, customer service and reservations. In addition, we fulfill two technical standards regarding sustainability NTS-TS 002 and 003, and the regulatory decree 1072 on safety and health at work.

Community

Currently, Isla del Encanto Hotel generates 140 direct and 100 indirect jobs, in which both the local community of Cartagena and the inhabitants of Baru are integrated.

Our facilities are open for opportunities!

We have some room in our facilities so local artisans sell their products.

The Human Capital

In accordance with current legal provisions, we are committed to the well-being of all employees and the continuous improvement of working conditions.

Within the operations at the hotel, we stick to Regulatory Decree 1072 of 2015, Book 2, Part 2, Title 4, Chapter 6, which sets forth the provisions of the Occupational Health and Safety Management System.

Likewise, we stick to Resolution 0312 of February 19 – 2019, which defines the minimum standards of the Occupational Health and Safety Management System for employers and contractors.

Safety

We are aware of the eventual emergencies, that’s why:

• We have a structured emergency plan.
• We have signage along the facilities.
• We have trained emergency brigades.

Emergency

First aid kits in all areas.

Emergency brigades.

Fire fighting equipment in all facilities.

 Our Children and Adolescents

In our organization, we reject the sexual and commercial exploitation of children and adolescents (CSEC).

Resolution 3840 of 2009, Law 1336 of 2009.

We are certified by The CODE and are part of the La Muralla Soy Yo campaign for the prevention of sexual and commercial exploitation of children and adolescents.

No to discrimination

We reject any kind of act of discrimination against a person, group of people or community and the vulnerability of their rights.

Law 1482 of 2011 and Law 1752 of 2015.

Our Cultural Heritage

In our organization, we reject the commercialization and illegal traffic of national cultural goods.

Law 1185 of 2008 and Law 1675 of 2013.

On behalf of Isla del Encanto Hotel staff, we invite you to support us in the great mission of contributing to the development of our region and the sustainability of such a rewarding and important activity as tourism.

Smoke-Free Spaces in Colombia

Smoking is prohibited inside the hotel rooms (law 1335/09, Ministry of Social Protection). In Colombia, there is legislation on smoke-free spaces due to negative impacts on the health of people. For this reason, in indoor spaces of the hotel, smoking is not allowed. The hotel has outdoor spaces delimited for smokers. Our rooms are considered indoor spaces, therefore smoking is not allowed. Any guest who fails to comply with this consideration, must pay the value of one (1) night of accommodation, at the contracted rate; corresponding to the cleaning, disinfection and deodorization of the room and their elements, such as sheets, pillows, towels, cushions, etc.

Tip Policy

In Isla del Encanto hotel, we suggest to our consumers a tip corresponding to 10% of the value of the bill, which may be accepted, rejected or modified, according to their assessment of the service provided. When requesting your bill, indicate if you want to include this value in the invoice, or indicate the value you want to give as a tip. If you have any problem with the collection of the tip, please contact the Superintendence of Industry and Commerce to file your complaint, at: (1) 5920400 (Bogotá) and 01 8000 910165 (national toll-free line).

Prohibitions for the Sale of Liquors

According to the law 124/94, the sale of alcoholic drinks to minors and pregnant women is prohibited.

Retracts

You can exercise your right to retract only in purchases made on our website www.isladelencanto.com.co or in the sales office in Cartagena. This request must be made by email to reservas2@hoteisladelencanto.com.co, within a maximum of five (5) business days after the confirmation of the purchase. If the check in is before five days, the right to retract will not proceed. Once the application is received, we will refund the full value without discounts or withholdings in a maximum term of 30 calendar days counted from your request. This will be done by reversion to the credit card used in the purchase or by bank consignment to the holder of the reservation, if paid in cash or by bank transfer.